Debido a que todos nuestros productos se fabrican bajo demanda a través de Printful, no aceptamos devoluciones ni cambios por:
- Talla incorrecta
- Cambio de opinión
- Error del cliente al ordenar
Sin embargo, sí cubrimos casos de productos defectuosos, dañados o mal impresos.
Artículos dañados o incorrectos
Si tu pedido llega dañado o con un error:
- Escríbenos dentro de los 7 días posteriores a la entrega a [email protected]
- Incluye:
- Número de orden
- Descripción del problema
- Fotos claras del artículo
- Número de orden
Te asistiremos con el proceso de devolución o puedes devolver directamente a la siguiente dirección: 217 Wrangler Drive, Coppell, Texas, 75019
Producto no recibido
Si tu pedido se pierde en tránsito, investigaremos el caso con Printful.
Los pedidos marcados como “entregado” no califican para reembolso.
Devoluciones por dirección incorrecta
Si un pedido es devuelto debido a una dirección incorrecta o no reclamada, el cliente deberá pagar el costo de reenvío.
Política de devolución Printful (English Version)
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Returned by Customer - It is best to advise your end customers to contact you before returning any products. Returns for products, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.